VENT Member Services

Here to Help

Need to freeze your membership? Put a hold on your training? Looking to cancel your membership? Please fill out the form below. Please be sure to review our cancellation and freeze policies*, outlined below.

MEMBERSHIP CANCEL

Log in to your
Membership account and click "Manage Membership" or
email Customer Care here.

Please note: freeze/cancellation requests require 30-days' notice.

MEMBERSHIP FREEZE

Email Customer Care here.

Please note: freeze/cancellation requests require 30-days' notice.

PERSONAL TRAINING FREEZE/CANCEL

Fill out this form and a member of the team will assist you.

Please note: freeze/cancellation requests require 30-days' notice.

*Please note: Cancellation/Freeze requests may be subject to fees. We review these submissions in the order in which they were received and during regular business hours. Pending account status and review, a member of management will reach out to confirm your next steps. Need to speak to someone about the status of your request? Visit our Clubs page to contact your club directly. Please include member first and last name, reason for membership change request, and phone number in all email communication.

BILLING QUESTIONS

Visit our BILLING FAQ page for information about your monthly membership dues, annual fees, and more.

CANCELLATION POLICY

Early Cancellation of Term

– Cancellation of membership contract for any reasons, excluding the Consumer’s Right to Cancel and Additional Rights to Cancel pursuant to New York State Law, will be permitted following a cancellation fee of $79 or remaining contract dues, whichever is less. All cancellations are processed through VENT Fitness Member Services department with 30 days written notice via ventmemberservices.com.

Disability

The following documentation is needed for cancellation due to physical disability (excluding pregnancy), and a written Cancellation request via ventmemberservices.com must be submitted within 30 days of the Cancellation activation request: Doctors note (must include Doctor’s address and phone number) stating date and nature of injury/disability, lab reports, etc. The date of disability for reasons of releasing liability for payment will be the day on which the documentation is received by the VENT Fitness Member Services Department via ventmemberservices.com. VENT Fitness may require that another physician, agreeable to you and VENT Fitness, and at VENT Fitness’s expense, examine you.

Member/Facility Relocations

VENT Fitness reserves the right to relocate its facilities. If at any time due to a facility relocation or permanent change of residence by a member. Member’s place of residence becomes more than 25 miles from any facility operated by VENT Fitness, member may at its discretion choose to terminate their membership. Payment on this agreement will be suspended upon legitimate verification that the members address is more than 25 miles from any facility operated by VENT Fitness. This documentation must be delivered to the club or attached to the Cancellation Request Form submitted on ventmemberservices.com. Valid proof of relocation would be: Drivers License showing new address, Utility Bill in your name at the new address, Mortgage Closing agreement, Copy of Military Orders, Copy of lease agreement, Letter from employer with a copy of pay stub. Failure to provide the aforementioned proof will hold you liable for the full balance due on your agreement.

Cancellation of Month-to-Month Membership

Cancellation of Month-to-Month Membership for any reasons, excluding Consumer’s Right to Cancel and Additional Rights to Cancel pursuant to New York State Law, will be permitted following a written request to cancel 30 days prior to next billing date. This request must be submitted via ventmemberservices.com.

Personal Training Services

All cancellations are processed through VENT Fitness Member Services department with 30 days’ written notice. Please contact Member Services at ventmemberservices.com and submit the “Cancellation Request” form provided.

FREEZE POLICY

A freeze may only be applied to a membership in good standing; all past dues and fees must be collected, and active status restored before a membership freeze can take place.

Monthly dues will not be collected during this time. Annual fees will be collected in full and on schedule.

If a membership freeze is approved, member is not entitled to use any club facilities during their membership freeze. Any use of the club facilities during a freeze period will automatically void the freeze and re-activate the membership.

Approval of a Membership and/or Personal Training freeze is within the sole discretion of VENT Fitness.

Contracted Membership

Any Member requesting a freeze of membership due to medical injury/disability, pregnancy, or temporary relocation (minimum 60 days to a maximum of 6 months) must submit documentation along with a written request via ventmemberservices.com

The normally scheduled Annual Fee will be drafted by ABC Financial Services and will continue to be drafted while the membership is on freeze.

Temporary Relocation

If at any time due to a temporary change of residence becomes more than 25 miles from any facility operated by VENT Fitness, member may at its discretion choose to Freeze their membership. Payment on this agreement will be suspended upon legitimate verification that the members address is more than 25 miles from any facility operated by VENT Fitness. This documentation must be attached to the Cancellation Request Form submitted on ventmemberservices.com. Valid proof of relocation would be: Drivers License showing new address, Valid/Current Student ID, Utility Bill in your name at the new address, Mortgage Closing agreement, Copy of Military Orders, Copy of lease agreement, Letter from employer with a copy of pay stub. Failure to provide the aforementioned proof will hold you liable for the full balance due on your agreement. The normally scheduled Annual Fee will be drafted by ABC Financial Services and will continue to be drafted while the membership is on freeze.

Medical Disability

The following documentation is needed for a membership Freeze due to physical disability (including pregnancy), and a written Freeze request via www.ventmemberservices.com must be submitted within 30 days of the Freeze activation request: Doctors note (must include Doctor’s address and phone number) stating date and nature of injury/disability, lab reports, etc. The date of disability for reasons of releasing liability for payment will be the day on which the documentation is received by the VENT Fitness Member Services Department via www.ventmemberservices.com.

There is absolutely no retroactive refund of dues or retroactive time credits. The original expiration date will be extended by the amount of time the membership is on freeze. Normal membership dues will resume following the freeze period.

Approval of a Membership and/or Personal Training freeze is within the sole discretion of VENT Fitness.

Non-Contracted

Any Member requesting a freeze of membership (minimum 60 days to a maximum of 6 months) must submit a written request via ventmemberservices.com with 30 days’ notice (except when a documented medical condition exists or upon management discretion).